How can we help?

Help us find the problem

Include the following when relevant:

• Your iPhone model and iOS version
• The Nestoa screen or action involved
• What you expected and what happened
• The approximate date and time
• A screenshot with all private family information removed

Do not email names, diagnoses, private notes, full Plans, or other identifying family details.

Subscriptions and billing

Purchases are processed by Apple. View, change, or cancel a subscription in your Apple ID subscription settings. If a purchase is not recognized in Nestoa, use Restore Purchases in the app before contacting support.

Privacy, deletion, and exports

You can edit or delete saved people and situations in the app. Delete All Data removes the family information Nestoa has saved on that iPhone. If you have a question about data handling, email dahmann@lumyn.cc.

Accessibility

Tell us the assistive technology you use, what screen is difficult, and what would make it usable. See our accessibility commitments.

Response times

We aim to reply within two business days. We review security and safety reports as quickly as we can, but do not use this inbox during an emergency.