This policy describes how Nestoa handles information when you use the Nestoa iOS app or this website. Contact us at dahmann@lumyn.cc.
The short version
The people you add, their history, your notes, and saved Plans stay encrypted on your iPhone. When you ask Nestoa for new help, the text needed for that request is processed temporarily by Nestoa and its contracted AI provider. Raw audio, private notes, and unselected history are not sent. Saved profile labels are replaced before sending, but text you type may still contain identifying details. Nestoa does not sell your data, use it for advertising, or allow provider training on it.
Information stored on your device
Nestoa can store the people you add, relationship labels, profile details you approve, situations, notes, history, Plans, reminders, preferences, and whether paid features are available on your device. iOS protections and encrypted local storage are used for this information. You control whether to create, edit, export, or delete it.
Information processed to provide new AI help
When you request a new Plan or follow-up, the app prepares a limited request containing your current description, confirmed facts needed for that situation, the relevant guide and version, and technical information required to operate the service. Profile labels are replaced where designed, but information you type or dictate may contain names or other identifiers. Do not include details that are not needed.
The request passes through Nestoa’s service to a contracted AI provider. Provider terms prohibit using Nestoa requests to train general models. Request content is processed to return the response and for limited security and failure handling consistent with our provider agreements.
Limited service records
We may process limited records such as the app version, when a request was made and whether it succeeded, the guide version, whether a subscription is active, security-check results, usage allowance, a general error type, and randomly assigned technical identifiers. These records help operate the service, prevent misuse, investigate failures, and control cost. We design these records to exclude full prompts, responses, names, raw audio, and saved family history.
Speech
If you use speech capture, the app uses the speech capability identified by iOS. Raw audio is not sent to Nestoa’s AI service and is not stored as part of your Nestoa history. Apple’s handling of speech services depends on your device settings and Apple’s policies.
Purchases
Apple processes App Store purchases. Nestoa receives subscription and transaction information needed to make paid features available and confirm access, not your full payment-card details.
Website
This static website does not include advertising trackers, behavioral analytics, or a marketing sign-up form. Our hosting provider may process ordinary web-server and security logs. If you email us, your email provider and ours process the message and address.
Sharing
We disclose information only to service providers needed to operate Nestoa, to comply with law or a valid legal process, to protect people and the service, or as part of a business transaction subject to appropriate protections. We do not sell personal information or share it for cross-context behavioral advertising.
Retention and deletion
Family information saved on your iPhone remains until you delete it or remove the app and its data. Limited service records are kept only as long as reasonably needed for security, fraud prevention, billing, support, legal obligations, and operating the service. You can delete local data from the app. Contact us for questions about service records associated with a support request or technical identifier.
Children
Nestoa is intended for adults 18 and older and is not directed to children.
Security
We use technical and organizational safeguards appropriate to the service, but no device, transmission, or storage system is perfectly secure. Report security concerns to dahmann@lumyn.cc without including another person’s private information.
Changes
We may update this policy as the product or law changes. We will update the effective date and provide additional notice in the app when a material change requires it.
Contact
For any privacy question, email dahmann@lumyn.cc.