Troubleshooting
Having trouble using Nestoa?
A few checks can solve the most common problems without putting your saved family information at risk.
If new help will not load
Check your iPhone’s internet connection, close and reopen Nestoa, then try once more. Saved Plans and local information should remain available on your device even when new AI help is temporarily unavailable.
If a purchase is not recognized
Open Nestoa and use Restore Purchases. Confirm that the iPhone is signed in to the Apple ID that made the purchase. Apple manages payment and subscription status.
If the problem continues
Email dahmann@lumyn.cc with the approximate time, your iPhone model, iOS version, Nestoa screen, and what happened. Do not include names, diagnoses, notes, or a full Plan. This inbox is not monitored for emergencies.